Thank you for shopping with Mr.Perfumer. We are committed to ensuring that your order reaches you safely and on time. Please read the following Shipping Policy to understand our shipping and delivery process.

1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, festive periods, or other high-demand periods, processing may take slightly longer. We will make reasonable efforts to keep you informed of any significant delays.

2. Shipping & Delivery
We currently offer shipping across India, subject to serviceability at the delivery address.
Estimated delivery time:

• Metro cities: 2–5 business days

• Other locations: 4–7 business days

• Remote areas: Up to 7–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping offers. The applicable offer will be displayed on our website.

4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details, where available.
You can use the tracking information provided to monitor your shipment through the respective courier service.

5. Delivery Address
Please ensure that your name, phone number, and delivery address are accurate when placing your order.
Once an order has been dispatched, changes to the delivery address may not be possible.
If an incorrect or incomplete address results in a failed delivery, additional shipping charges may apply for re-shipment.

6. Delayed Deliveries
While we work with our logistics partners to deliver orders within the estimated timeframe, occasional delays may occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Transportation disruptions

• Remote location restrictions

• Courier-related issues

• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

7. Damaged or Missing Packages
If your package arrives visibly damaged, please contact us as soon as possible.
For damaged products, we may request photographs or videos of the package and product to help us investigate the issue with the courier partner.
If an order is marked as delivered but you have not received it, please contact us within 48 hours so that we can investigate the shipment.

8. Failed Delivery / Return to Origin
If a delivery is unsuccessful because of an incorrect address, unavailability of the recipient, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to us.
Any applicable re-shipping charges may be payable by the customer.

9. International Shipping
International shipping may be available for selected destinations.
International orders may be subject to customs duties, taxes, or other charges imposed by the destination country. Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

10. Contact Us
If you have any questions regarding your order or shipment, please contact us:
Email: mr.perfumerstore@gmail.com
Phone/WhatsApp: 81048 31308
Business Hours: [Monday–Saturday, 10 AM–7 PM]
We will do our best to assist you with your shipment.